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Touchpoint Studio

Touchpoint Studio is unique solution for managing personalized experience on any channel. It’s ideal for upselling, cross-selling, keeping customers in the checkout, promoting actions or simply providing information of interest to them.

Touchpoint allows you to: - play with setting rules and positions to get automated and dynamic content for the customers on your digital channels - use power of artificial intelligence to increase relevance of the recommendations - define different content that will be dynamically served depending on the buying cycle your customer is in

Touchpoint consists of two moduls: Smart Recommendations and Smart Search

Smart Recommendations

Smart Recommendations ensure that every user is equipped with relevant recommendations he comes across on every digital platform. Those recommendations are based on your business wisdom, data and artificial intelligence.

Follow the steps bellow to find out what you can accomplish through Touchpoint Studio.

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Smart Search ensures that every user while browsing is equipped with an intelligent way to search the content or relevant information available, thus allowing the visitors to freely express and formulate their inquiry or interest in some particular topic.

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Solver Smart Search is:

  • multilingual - understands any language you speak
  • letter agnostic - supports alphabet, cyrillic
  • typos tolerant - tolerates typing and spelling mistakes and shows relevant results
  • recognizes synonyms - understands if you use synonyms and gives options to define more synonyms specific for each industry
  • recognizes context - understands what you mean even if you use verbs and adjectives in different grammatical forms
  • has configurable training options - you can be involved in the model fine tuning, decide to boost some features or define stop words
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